Frequently asked questions
Your Questions, Answered
Where do you ship from?
Where do you ship from?
We ship all orders from Australia using AusPost for fast and reliable delivery.
How long does shipping take?
How long does shipping take?
We process orders within 1-2 business days, and shipping within Australia takes 3-5 business days. Once shipped, you’ll receive a tracking link via email.
Do you ship internationally?
Do you ship internationally?
At the moment, we only ship within Australia, but we’re working on expanding to more locations. Stay tuned
Can I track my order?
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking email with real-time delivery updates.
What happens if my order is lost in transit?
What happens if my order is lost in transit?
If your package hasn’t arrived within the expected time, contact us at support@muetearplugs.com, and we’ll assist in tracking it down.
Do you offer a warranty?
Do you offer a warranty?
Yes! We stand behind the quality of our products.
All Muet-branded products come with a Lifetime Warranty, covering manufacturer defects and quality issues. This does not cover lost items, accidental damage, or normal wear and tear.
How do I claim my warranty?
How do I claim my warranty?
If you believe your product has a manufacturing fault, email support@muetearplugs.com with:
✔ Your order number
✔ A brief description of the issue
✔ Photos of the product
Our team will review your request and arrange a replacement if eligible.
What if my product doesn’t fit or isn’t what I expected?
What if my product doesn’t fit or isn’t what I expected?
We offer a 100-day return policy, so if your product isn’t the right fit for you, you can return it hassle-free. Contact us at support@muetearplugs.com to start the process.
Do you offer wholesale partnerships?
Do you offer wholesale partnerships?
Yes! If you’re interested in stocking Muet products, email us at support@muetearplugs.com, and we’ll be in touch with more details.
Can I become a Muet brand ambassador?
Can I become a Muet brand ambassador?
We’re currently pausing our ambassador program, but if you’re interested in future collaborations, email us at support@muetearplugs.com and we’ll notify you when we’re ready to relaunch.
Do you provide instructions on how to wear and maintain my Muet product?
Do you provide instructions on how to wear and maintain my Muet product?
Yes! Every purchase includes a Get Started Instruction Guide, with detailed steps on how to wear, clean, and maintain your earplugs for optimal comfort and durability.
How do I choose the right size?
How do I choose the right size?
✔ Size up if your earplugs feel too loose or don’t block enough noise.
✔ Size down if your earplugs fall out easily or become painful after a while.
How do I properly insert my earplugs?
How do I properly insert my earplugs?
For the best fit and sound reduction, follow these steps:
1️⃣ Pull your ear down and back to open the ear canal.
2️⃣ Insert the earplug securely so it fits snugly without discomfort.
How do I clean my Muet product?
How do I clean my Muet product?
Cleaning methods may vary by product, so refer to your Get Started Instruction Guide for proper care instructions. Regular cleaning helps maintain durability and performance.
Will Muet earplugs cause itchiness?
Will Muet earplugs cause itchiness?
No! Our earplugs are made from hypoallergenic materials, ensuring maximum comfort and minimal irritation, even for long-term wear.
Will Muet expand its product range?
Will Muet expand its product range?
Absolutely! We’re always working on new, innovative solutions to help you reclaim your peace of mind. Stay connected with us for updates!
Still have questions?
We’re happy to help! Reach out to us at support@muetearplugs.com, and we’ll assist you as soon as possible. 😊